FAQ
HOW DOES MY SKIN TAN?

Tanning occurs when melanin is produced in an attempt to protect the skin cells from UV radiation. This Melanin absorbs UV radiation and fights free radicals. Melanin production is a natural protective response to sunlight, however, it offers no protection against the effects of radiation that can lead to skin cancer. Sun protection products can reduce skin damage and ensure you gain a gradual tan that will last longer, as your skin has more time to acclimatise to the sun.

WHAT DO SPF LEVELS MEAN?

The Sun Protection factor (SPF) gives an indication of the amount of protection sun cream offers against UVB radiation. Many other factors will impact how long you can stay in the sun without burning, such as your skin type, eye and hair colour, where you are in the world, altitude and lots of other things.

After applying SPF 30, you are able to stay in the sun 30 times longer than you could without wearing sun protection. Be sure to wear the directed amount of sun protection (always more than you think, this should be around 30ml per application for an adult). Higher factors should not be used to increase your time in the sun.

A common misconception is that SPF 30 is twice as strong as SPF 15 and so on; this is not true. SPF 15 blocks 93% of UVB radiation whilst SPF 30 blocks 97% and SPF 50 blocks 98%.

WHAT ARE UVB AND UVA RAYS?

The sun produces 2 different types of rays, long wave ultraviolet A (UVA) and short wave ultraviolet B (UVB). Only UVB causes burning, but both types damage our skin, so good sunscreens should protect against both. UVB rays do not penetrate as deep into the skin as UVA rays but cause sunburn through over exposure. UVB rays also directly damage the DNA in the skin cells and in this way overstress the skin’s own repair mechanism.

UVA rays penetrate deep into the skin and can cause premature aging and can cause malignant melanoma.

There are lots of different UVA measuring systems around the world. We use the European standard – look for the letters UVA inside a circle. This symbol means that a product meets the EU-recommended level of UVA protection. Pelotan is a broad spectrum sun protection product, meaning it protects against both UVA and UVB rays.

DOES ONCE A DAY SUN PROTECTION REALLY WORK?

Yes, they do work. They keep their effectiveness by binding more strongly to the skin, so they last longer. Pelotan is rigorously tested to ensure that even after 8 hours of wear, it still offers the SPF on the label. You should be extra careful to apply enough of the product and make sure to cover all exposed skin, as there may not be a second application to catch any areas you missed. However, please remember that even water-resistant Once A Day sunscreens can still be washed off if you spend a long time in the water or if you dry yourself with a towel, so you might need to reapply.

IS IT POSSIBLE TO TAN EVEN WITH A HIGH PROTECTION FACTOR?

Wearing a higher sun protection means you will tan but just at a slower rate with less risk. Pelotan will also help your tan last longer because of the gradual tanning nature, rather than losing your sharp tanlines as quickly as you got them.

DO I NEED TO APPLY SUN PROTECTION WHEN IT IS NOT SUNNY?

Definitely – yes. When the weather is over cast, UV radiation levels are still at 80% of their normal levels. The temperature can also be deceiving as a breeze can make it feel a lot more cool than it is (no more so than when cycling and getting a breeze from the speed you’re travelling) however this breeze will not affect the UV levels. Keep an eye on the UV index for your area to make sure you’re using protection when you need to

HOW LONG CAN I STAY IN THE SUN FOR?

Everyone is different and there are so many factors at play here including your location, skin type and time of the day. Where possible, avoid extended sun exposure when the sun is at its hottest around midday (perfect time for a coffee…)

Pelotan SPF30 protects your skin from harmful sun radiation 30 times longer than natural protection and a single application, if done correctly, will last up to 8 hours – meaning you can ride from sunrise to sunset.

However, it is important to listen to your skin. Always be aware of the strength of the sun. Never exceed sun exposure for longer than your skin allows.

HOW SHOULD I APPLY PELOTAN?

For best results apply to clean dry skin. Apply evenly and generously 15 minutes before you get in the saddle, which will allow Pelotan to bind with the skin and form a protective barrier against UVA / UVB rays. When used correctly, one application is sufficient for all day protection giving you maximum comfort, however far you ride.

HOW MUCH SHOULD I APPLY?

The average adult needs between 30-40mls of product during each application to ensure sufficient coverage and effective protection. First time users and those with a pale complexion or sensitive skin are advised to re-apply Pelotan fifteen minutes after initial application to ensure full coverage – listen to your skin!

IS PELOTAN PRODUCTS TESTED ON ANIMALS, AND ARE THEY SUITABLE FOR VEGETARIANS AND VEGANS?

Pelotan is never tested on animals – they’re usually dreadful cyclists anyway. We’re also proud to be a company that doesn’t buy ingredients that have been tested on animals by other manufacturers either. You can buy Pelotan confident that your sun care is cruelty free.

Pelotan does not contain any animal-derived ingredients or by-products and is suitable for vegetarians and vegans.

DOES PELOTAN WORK FOR NON-CYCLISTS?

Absolutely, yes. Pelotan works in any environment but is designed with characteristics that make it especially effective for cycling – namely it is lightweight, non-greasy, quickly absorbed, ‘once a day’, water and sweat resistant sun protection – making it perfect for a day in the saddle.

CAN I USE PELOTAN ON MY CHILDREN?

Yes of course! Pelotan is safe for children. All of our ingredients have been approved as cosmetic ingredients and are perfectly safe for children. However it is important to follow the general sun advice that young children should not be exposed to direct sun light and cover them with loose clothing and wide brimmed hats (a casquette probably not the one here…)

I HAVE ALLERGIES OR A SKIN DISORDER, IS PELOTAN SAFE FOR ME?

Allergies can be very serious, and we try to minimise potential allergens where possible. If you have a skin disorder or allergy, consult a doctor before applying. Discontinue immediately if signs of irritation or rash appear. Ideally do a patch test 24 hours before first use.

DOES PELOTAN STAIN CLOTHING?

We designed Pelotan specifically not to mark clothing – but recommend allowing it to fully dry before putting on your favourite kit. Marginal gains, not terminal stains.

WHICH MARKETS CAN PELOTAN BE SHIPPED TO?

Currently Pelotan is shipping to any country within the EU. Our plan is to launch in Australia, Asia and the Middle East later in 2018, before arriving in the USA in 2019. We can ship our accessories (Pelotan x Isadore Jersey, Bidons and Training Plans etc) to any country in the world.

Returns & Replacements

Returns Policy

We are happy to offer an exchange or refund. Perhaps the item is not what you want, it doesn’t fit, or maybe you’ve just changed your mind. As long as your items are unused, in their original packaging and returned within 28 days of receipt, just send it back.

Please note, unwanted items are returned at your own expense.

If you return an item because it is not as described or it’s damaged, you can choose from a number of return methods. If you live outside the UK and need to return an item to us, please contact us prior to sending the goods back.

How to Return Items

We recommend using a secure delivery method for returning goods (such as Royal Mail First Class Recorded Delivery). This method requires a signature upon receipt and insures you for the cost of the items.

Please post your returns to the following address:-

Pelotan

Suite 1, The Lawn

Union Road

Lincoln

Lincolnshire

DN10 4RF

UK

LN1 3BL

What happens next

As soon as we receive your returned items, we’ll process them and either give you a refund or send your preferred alternative.

HOW DO I PLACE AN ORDER?

Both trade customers and public customers use the same website. When you log in your account type activates the products you can buy.

Feel free to spend as much time as you like browsing our website. At any time during your visit, you can add products to your basket, change the quantity you wish to order or remove them from your basket.

The order total is continually updated in the basket.

HOW DO I VIEW MY ORDERS?

Orders can be viewed when logged in to your account by clicking the “My Account” button, followed by the “Orders” button

Updating Account Information

Account information can be updated in the “My Account” screen

WHAT DO I NEED TO KNOW ABOUT PELOTAN PROMOTIONS?

We do our best to keep our prices up to date, accurate and appropriate but mistakes can happen. Because of this, we reserve the right to cancel your order up until the point of delivery in the unlikely event we identify a problem.

Our promotions have a defined start and end date to enable us to provide the best deals we can. If you miss an offer we will not honour the sale price

Pelotan.cc reserve the right to withdraw or change promotions or discount codes at any time including before the end of the originally stated end date.

Discount code % discounts are based on a % discount from the current selling price not as an extra % discount from the original RRP. For example, an item which is on sale at £8 with an RRP of £10 (an existing discount of 20%) a 10% discount on this item would be 10% of the current selling price of £8. An extra saving of 80p